GenoPro Gold

GenoPro Gold is designed for individuals who value their time.

	GenoPro Gold gives you a Golden Mailbox to get fast, comprehensive technical support for your questions and suggestions. GenoPro Gold users' suggestions take priority.
	GenoPro Gold helps you stay focused on your work by removing the distracting advertising installed by the freeware edition.
	GenoPro Gold delivers better performance, thus making your time more productive.
	GenoPro Gold allows you to upgrade to any language the software will be translated. So far GenoPro Gold is only available in English because we are focusing all our resources developing version 2.0.
	GenoPro Gold gives you free, unlimited upgrades for the next five (5) years. With one mouse click, you always get the latest version of GenoPro Gold and benefit the most advanced technology to grow your genealogy tree.
	Premium features only available in GenoPro Gold.

Buy GenoPro Gold Now!
http://www.genoprogold.com/

Upgrading to GenoPro Gold

To upgrade to GenoPro Gold, you simply copy & paste your GoldenKey in the About box. If you wish to download the full version of GenoPro Gold, use the "Check for Update" dialog located in the Help menu and click the "Download" button to download the full version of GenoPro Gold.

The upgrade is a one-click process and 100% safe to keep all your files, including all your .gno files with their pictures.

Click here for more help downloading and/or upgrading GenoPro.

GenoPro Gold FAQ

	Can I buy a CD version of GenoPro Gold?
	Can I buy GenoPro Gold without a credit card?
	Is purchasing GenoPro Gold secure?
	How long can I use GenoPro Gold?
	I have a desktop and a notebook computer. Do I have to purchase two licenses of GenoPro Gold?
	Can I share my GoldenKey with a friend or a relative?
	What if I need technical support for more than five (5) incidents?
	What is an "incident"?
	Where is my Golden Mailbox?
	I lost my GoldenKey. Can I have a new one?
	Can I get a refund for GenoPro Gold?
	What benefits do these changes provide for customers?
	Why is GenoPro Inc. making these changes?

Q: Can I buy a CD version of GenoPro Gold?
A: Not at the moment. The number of requests for a CD of GenoPro Gold is too low to make this service worthwhile. If you want to have a CD, you can download GenoPro Gold and burn your own CD. Before burning your CD, please make sure you download the latest version of GenoPro. GenoPro makes updates about every other month.

Q: Can I buy GenoPro Gold without a credit card?
A: Yes. GenoPro has a PayPal account to accepts other payments. If you do not wish to use paypal, please contact GenoPro to send a cheque or a money order. If you send a cheque, please allow 6 to 8 weeks for delivery, since it takes 4 weeks to clear an international cheque. Please include your email address for faster delivery. We have received many purchases with incomplete return addresses and missing email addresses.

Q: Is purchasing GenoPro Gold secure?
A: Yes. Many people are concerned about the security of their personal and credit card information on the Internet. Purchasing from an unknown vendor is very risky, but purchasing from a trustworthy merchant on the web is the safest way to use your credit card. Did you know it is easier for someone to get your credit card information in a store or restaurant, by manipulating your credit card manually and making a copy of your credit card number, than it is to intercept your credit card information on the web via a non-secure connection. Using your credit card at a gas station or a restaurant is a greater risk to you of having your credit card number stolen by someone glancing at it, than it is to give your credit card number over the phone or send it by fax, email, or any other non-secure channel. Moreover, each credit card receipt contains your full credit card number, thus making your information at risk when throwing any credit card receipt into a trash/recycle bin.

Your main concern when purchasing online should not be about the credit card transaction, but about the merchant. You should know the merchant/vendor you are purchasing from. Most of the fraud on the Internet originates from purchasing goods or a service and then never receiving it.

Purchasing GenoPro Gold is secure and you are guaranteed delivery. GenoPro uses a secure connection to process your credit card, thus making it impossible to any third party to intercept any of your credit card information. GenoPro went one step further and purchased a digital certificate from Thawte.com acting as the trusted third party. GenoPro's digital certificate is our proof of identity online, authenticating GenoPro Inc. is a valid corporation. In addition, the digital certificate provides protection for all your information sent over the World Wide Web to our site using the strongest currently available encryption technology.

When you purchase GenoPro Gold, your credit card number is validated by your bank. Purchasing by credit card through an encrypted connection is the most secure method to protect your credit card information. Since GenoPro does not need to know your credit card number, we do not store your credit card number on disk or any other storage medium. Once you close your browser, your credit card number is erased from memory and it is impossible for GenoPro to know the credit number used for the transaction. For more information, please read our Privacy Policy.

"Other payment options simply don't offer the same consumer protections."
Source: FEDERAL TRADE COMMISSION (FTC) Consumer Alert and FTC's guidelines to Shop Safely Online.

Q: How long can I use GenoPro Gold?
A: You can use GenoPro Gold for as long as you wish. There is no limit on the time you can use your current version of GenoPro Gold.

Q: I have a desktop and a notebook computer. Do I have to purchase two licenses of GenoPro Gold?
A: No. If you own multiple machines, you can use the same GoldenKey on all of them. This policy applies to all organizations, including commercial, non-profit, schools, universities, research and medical facilities. GenoPro is aware about the possibility of large organizations using a single GoldenKey for hundred of machines. This is permitted, but you only get the technical support for five (5) incidents.

Q: Can I share my GoldenKey with a friend or a relative?
A: No. It is prohibited to do so, unless you are the legitimate owner of your friend's or relative's computer. GenoPro let you use your GoldenKey on all the machines you legally own.

Q: What if I need technical support for more than five (5) incidents?
A: You need to purchase another GoldenKey (license of GenoPro). Each license of GenoPro gives you technical support up to five incidents. Unused incidents can be carried to the next release up to a period of five years.

Q: What is an "incident"?
A: GenoPro defines an "incident" as a request for technical support. Such requests includes all questions and suggestions.

Q: Where is my Golden Mailbox?
A: Your Golden Mailbox is the button 'Write to GenoPro using my GoldenKey' located in the About box. Your Golden Mailbox gives you fast, comprehensive technical support for your questions and suggestions. GenoPro Gold users' suggestions take priority.

Q: I lost my GoldenKey. Can I have a new one?
A: You can login to the GenoPro Control Panel and retrieve your GoldenKey. All you need is to remember your email address. Click here to login: http://www.genoprogold.com/login/

Q: Can I get a refund for GenoPro Gold?
A: No. You can evaluate GenoPro Gold by downloading and using the popular freeware GenoPro. If you decided to purchase GenoPro Gold, it implies you know what you want. GenoPro Inc. distributes a freeware version because it does not want to have any refunds to handle. Refunds can cost up to $30 and are a big waste of time. If you are not sure about purchasing GenoPro Gold, please use the freeware GenoPro.

Q: What benefits do these changes provide for customers?
A: If you write to GenoPro, you are guaranteed to get a comprehensive answer from GenoPro. Typically the reply is within one business day. Some "incidents" are more complex and require a bit of research, but you always get a reply within five business days. If you have a suggestion to make, GenoPro will give you tips to get around the problem and an estimate when the feature is likely to be included in the product. So far, more than 50% of the requests have been fulfilled in less than one hour from the time the email was sent to a GoldenMailbox.

Q: Why is GenoPro Inc. making these changes?
A: Overall, these changes are based on how GenoPro Inc. can better invest its support resources into the areas that provide the most benefit to customers. GenoPro Inc. has given support to thousand of users, many of which never consulted the online help and/or visited the Discussion Board. GenoPro can no longer give free support to questions already answered in the Discussion Board and/or topics explained in the online help. On the other hand, if you have purchased GenoPro Gold, you will get a reply, regardless if your question was already answered in the Discussion Board, online help or tutorials.

GenoPro Inc. continually evaluates its support policies to ensure we are meeting customers� needs. Our offerings and policies remain very competitive within the industry.

GenoPro Gold Customer Terms and Conditions Agreement

The services provided are "as is" without warranty of any kind. GenoPro Inc. does not warrant that the services provided will meet your requirements, that the services will result in error-free solutions, or that defects in any licensed software can be corrected. Furthermore, GenoPro Inc. does not warrant or make any representations regarding the use or the results of the services in terms of correctness, accuracy, reliability, or otherwise. No oral or written information or advice given by GenoPro Inc. or its authorized representatives shall create a warranty or in any way increase the scope of this warranty. To the maximum extent permitted by applicable law, GenoPro Inc. further disclaims all warranties, including without limitation any implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. The entire risk arising out of the use or performance of the services remains with recipient.

To the maximum extent permitted by applicable law, in no event shall GenoPro Inc. or its suppliers be liable for any consequential, incidental, direct, indirect, special, punitive, or other damages whatsoever (including, without limitation, damages for loss of business profits, business interruption, loss of business information, or other pecuniary loss) arising as a result of providing services or the use of or inability to use the services, even if GenoPro Inc. has been advised of the possibility of such damages. Because some states/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to recipient. Notwithstanding anything contained herein, in no event shall GenoPro Inc. be liable to recipient for any claim in tort, contract, equity or otherwise arising in connection with this agreement exceeding in the aggregate the amount paid for services.

Technical support is available in English and French.

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